Shipping & Returns Policy

We carefully package every order to ensure your items arrive safely.

Returns

You have the right to cancel your online order within 15 days of receiving your goods, without giving a reason.

If you wish to cancel your order, please contact us within 15 days of receiving your goods. You then have a further 15 days to return the item to us.

Items should be returned unused and in their original condition, with any original packaging, labels or accessories where applicable.

Return postage

• Change of mind: If you are returning an item because you have changed your mind or no longer want it, the cost of return postage is your responsibility.
• Damaged or faulty item: If your item arrives damaged or faulty, please contact us as soon as possible. We will provide a pre-paid return label and will not ask you to pay the return postage.
• Wrong item: If we have sent you the wrong item, please contact us before returning it. We will provide a pre-paid return label and arrange an appropriate replacement or refund.

Refunds

Once we receive your returned item, we will inspect it and process your refund.

Where you exercise your statutory cancellation right, your refund will normally include the cost of the least expensive standard delivery option available when you placed your order. Any additional cost paid for a more expensive delivery service will not normally be refunded.

Refunds will be made to the original payment method within the timescales required by law.

If an item has been handled more than was reasonably necessary to establish its nature, characteristics and functioning, we may be entitled to deduct an amount from the refund to reflect any resulting reduction in value.

Damaged, faulty or incorrect items

If your item arrives damaged, faulty or is not the item you ordered, please contact us as soon as possible and provide photographs of the item and packaging where possible.

We will provide a pre-paid return label and arrange an appropriate remedy in accordance with your statutory rights, which may include a replacement, repair or refund.

Sale items

Sale items have the same statutory consumer rights as full-price items. A discount does not affect your rights if an item is faulty, damaged, incorrectly supplied or otherwise does not meet the requirements of consumer law.

Items that cannot be returned

Certain products may be excluded from the statutory cancellation right where permitted by law, including some personalised or made-to-order items. If an exclusion applies, this will be clearly stated on the relevant product page before you place your order.

Nothing in this policy affects your statutory rights under UK consumer law.

How to request a return

Please contact us before returning an item and provide:

• Your order number
• The item you wish to return
• The reason for the return
• Photographs if the item is damaged, faulty or incorrect

We will then provide the appropriate return instructions.